@inproceedings{CHI-2002-VoidaNM,
	author        = "Amy Voida and Wendy Newstetter and Elizabeth D. Mynatt",
	booktitle     = "{Proceedings of the 20th ACM SIGCHI Conference on Human Factors in Computing Systems: Changing our World, Changing ourselves}",
	doi           = "10.1145/503376.503410",
	isbn          = "1-58113-453-3",
	pages         = "187--194",
	publisher     = "{ACM}",
	title         = "{When conventions collide: the tensions of instant messaging attributed}",
	year          = 2002,
}