@inproceedings{CHI-2012-WangQTTC,
	author        = "Rongrong Wang and Francis K. H. Quek and Deborah Tatar and Keng Soon Teh and Adrian David Cheok",
	booktitle     = "{Proceedings of the 30th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/2207676.2207697",
	isbn          = "978-1-4503-1015-4",
	pages         = "139--148",
	publisher     = "{ACM}",
	title         = "{Keep in touch: channel, expectation and experience}",
	year          = 2012,
}