@inproceedings{CIKM-2005-MishneCHRS,
	author        = "Gilad Mishne and David Carmel and Ron Hoory and Alexey Roytman and Aya Soffer",
	booktitle     = "{Proceedings of the 14th ACM International Conference on Information and Knowledge Management}",
	doi           = "10.1145/1099554.1099684",
	isbn          = "1-59593-140-6",
	pages         = "453--459",
	publisher     = "{ACM}",
	title         = "{Automatic analysis of call-center conversations}",
	year          = 2005,
}