@inproceedings{CSCW-1992-Rogers,
	author        = "Yvonne Rogers",
	booktitle     = "{Proceedings of the Fourth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/143457.143546",
	isbn          = "0-89791-542-9",
	pages         = "346--355",
	publisher     = "{ACM}",
	title         = "{Ghosts in the Network: Distributed Troubleshooting in a Shared Working Environment}",
	year          = 1992,
}