@inproceedings{CSCW-1998-ZhangWDT,
	author        = "Qiping Zhang and Catherine G. Wolf and Shahrokh Daijavad and Maroun Touma",
	booktitle     = "{Proceedings of the Seventh ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/289444.289485",
	isbn          = "1-58113-009-0",
	pages         = "109--117",
	publisher     = "{ACM}",
	title         = "{Talking to Customers on the Web: A Comparison of Three Voice Alternatives}",
	year          = 1998,
}