@inproceedings{CSCW-2002-HandelH,
	author        = "Mark Handel and James D. Herbsleb",
	booktitle     = "{Proceedings of the Ninth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/587078.587080",
	isbn          = "1-58113-560-2",
	pages         = "1--10",
	publisher     = "{ACM}",
	title         = "{What is chat doing in the workplace?}",
	year          = 2002,
}