@inproceedings{CSCW-2004-Campbell,
	author        = "Jeffrey D. Campbell",
	booktitle     = "{Proceedings of the 10th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/1031607.1031693",
	isbn          = "1-58113-810-5",
	pages         = "519--522",
	publisher     = "{ACM}",
	title         = "{Instant messages: a framework for reading between the lines}",
	year          = 2004,
}