@inproceedings{CSCW-2014-TeoJ,
	author        = "Hon Jie Teo and Aditya Johri",
	booktitle     = "{Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/2531602.2531731",
	isbn          = "978-1-4503-2540-0",
	pages         = "332--341",
	publisher     = "{ACM}",
	title         = "{Fast, functional, and fitting: expert response dynamics and response quality in an online newcomer help forum}",
	year          = 2014,
}