@inproceedings{DUXU-DP-2014-Kumar,
	author        = "Janaki Kumar",
	booktitle     = "{Proceedings of the Third International Conference on Design, User Experience, and Usability. Part IV: User Experience Design Practice}",
	doi           = "10.1007/978-3-319-07638-6_7",
	isbn          = "978-3-319-07637-9",
	pages         = "61--70",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Humanizing the Enterprise — Delivering Best in Class User Experience to Business Software Users}",
	volume        = 8520,
	year          = 2014,
}