@inproceedings{EDOC-1998-SyrbeP,
	author        = "Jens-Hagen Syrbe and Thomas Preuß",
	booktitle     = "{Proceedings of the Second International Enterprise Distributed Object Computing Workshop}",
	doi           = "10.1109/EDOC.1998.723256",
	isbn          = "0-7803-5158-4",
	pages         = "208--217",
	publisher     = "{IEEE}",
	title         = "{An enterprise-level analysis of customer-provider relationships and implications for QoS enforcement}",
	year          = 1998,
}