@inproceedings{EDOC-1999-LangerN,
	author        = "Michael Langer and Michael Nerb",
	booktitle     = "{Proceedings of the Third International Enterprise Distributed Object Computing Conference}",
	doi           = "10.1109/EDOC.1999.792053",
	isbn          = "0-7803-5784-1",
	pages         = "94--103",
	publisher     = "{IEEE}",
	title         = "{An ODP enterprise specification of customer service management for connectivity services}",
	year          = 1999,
}