@inproceedings{HCD-2011-Yamaoka,
	author        = "Toshiki Yamaoka",
	booktitle     = "{Proceedings of the Second International Conference on Human Centered Design}",
	doi           = "10.1007/978-3-642-21753-1_18",
	isbn          = "978-3-642-21752-4",
	pages         = "153--159",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{A Proposal of Service Design Evaluation Method}",
	volume        = 6776,
	year          = 2011,
}