William J. Garland
Dealing with the Dilemma of Disparate Mental Models
HCI, 1993.
@inproceedings{HCI-SHI-1993-Garland, author = "William J. Garland", booktitle = "{Proceedings of the Fifth International Conference on Human-Computer Interaction. Volume 2: Software and Hardware Interfaces}", isbn = "0-444-89540-X", pages = "903--908", publisher = "{Elsevier}", title = "{Dealing with the Dilemma of Disparate Mental Models}", year = 1993, }