@inproceedings{ICEIS-HCI-2009-Gunnlaugsdottir,
	author        = "Johanna Gunnlaugsdottir",
	booktitle     = "{Proceedings of the 11th International Conference on Enterprise Information Systems, Volume 5: AIDSS}",
	isbn          = "978-989-8111-88-3",
	pages         = "97--104",
	title         = "{Electronic Records Management Systems — The Human Factor}",
	year          = 2009,
}