@inproceedings{ICEIS-ISAS-2010-GradlMWK,
	author        = "Stephan Gradl and Manuel Mayer and Holger Wittges and Helmut Krcmar",
	booktitle     = "{Proceedings of the 12th International Conference on Enterprise Information Systems, Volume 3: ISAS}",
	isbn          = "978-989-8425-06-5",
	pages         = "255--260",
	publisher     = "{SciTePress}",
	title         = "{Modeling ERP Business Processes using Layered Queueing Networks}",
	year          = 2010,
}