@inproceedings{ICEIS-v2-2003-ShihFL,
	author        = "Ya-Yueh Shih and Kwoting Fang and Duen-Ren Liu",
	booktitle     = "{Proceedings of the Fifth International Conference on Enterprise Information Systems, Volume 2}",
	pages         = "352--358",
	title         = "{Customer Defection Prediction in Online Bookstores}",
	year          = 2003,
}