Sakun Boon-itt
Managing Service Quality of Self-Service Technologies to Enhance e-Satisfaction in Digital Banking Context — The Roles of Technology Readiness and Perceived Value
ICEIS, 2015.
@inproceedings{ICEIS-v2-2015-Boon-itt,
author = "Sakun Boon-itt",
booktitle = "{Proceedings of the 17th International Conference on Enterprise Information Systems, Volume 2}",
doi = "10.5220/0005351306020609",
isbn = "978-989-758-097-0",
pages = "602--609",
publisher = "{SciTePress}",
title = "{Managing Service Quality of Self-Service Technologies to Enhance e-Satisfaction in Digital Banking Context — The Roles of Technology Readiness and Perceived Value}",
year = 2015,
}