Metrics to Support IT Service Maturity Models — A Systematic Mapping Study
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Bianca Trinkenreich, Gleison Santos, Monalessa Perini Barcellos
Metrics to Support IT Service Maturity Models — A Systematic Mapping Study
ICEIS, 2015.

ICEIS v2 2015
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@inproceedings{ICEIS-v2-2015-TrinkenreichSB,
	author        = "Bianca Trinkenreich and Gleison Santos and Monalessa Perini Barcellos",
	booktitle     = "{Proceedings of the 17th International Conference on Enterprise Information Systems, Volume 2}",
	doi           = "10.5220/0005376003300337",
	isbn          = "978-989-758-097-0",
	pages         = "330--337",
	publisher     = "{SciTePress}",
	title         = "{Metrics to Support IT Service Maturity Models — A Systematic Mapping Study}",
	year          = 2015,
}

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Bibliography of Software Language Engineering in Generated Hypertext (BibSLEIGH) is created and maintained by Dr. Vadim Zaytsev.
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