@inproceedings{ICEIS-v2-2015-TrinkenreichSB,
	author        = "Bianca Trinkenreich and Gleison Santos and Monalessa Perini Barcellos",
	booktitle     = "{Proceedings of the 17th International Conference on Enterprise Information Systems, Volume 2}",
	doi           = "10.5220/0005376003300337",
	isbn          = "978-989-758-097-0",
	pages         = "330--337",
	publisher     = "{SciTePress}",
	title         = "{Metrics to Support IT Service Maturity Models — A Systematic Mapping Study}",
	year          = 2015,
}