Samaneh Bagheri, Rob J. Kusters, Jos J. M. Trienekens
Business-IT Alignment in PSS Value Networks — Linking Customer Knowledge Management to Social Customer Relationship Management
ICEIS, 2015.
@inproceedings{ICEIS-v3-2015-BagheriKT,
author = "Samaneh Bagheri and Rob J. Kusters and Jos J. M. Trienekens",
booktitle = "{Proceedings of the 17th International Conference on Enterprise Information Systems, Volume 3}",
doi = "10.5220/0005370002490257",
isbn = "978-989-758-098-7",
pages = "249--257",
publisher = "{SciTePress}",
title = "{Business-IT Alignment in PSS Value Networks — Linking Customer Knowledge Management to Social Customer Relationship Management}",
year = 2015,
}