@inproceedings{ICSM-1998-Hissam,
	author        = "Scott A. Hissam",
	booktitle     = "{Proceedings of the 14th International Conference on Software Maintenance}",
	ee            = "http://computer.org/proceedings/icsm/8779/87790170abs.htm",
	pages         = "170--176",
	publisher     = "{IEEE Computer Society}",
	title         = "{Experience Report: Correcting System Failure in a COTS Information System}",
	year          = 1998,
}