@inproceedings{ICSM-2003-SneedB,
	author        = "Harry M. Sneed and Peter Brössler",
	booktitle     = "{Proceedings of the 19th International Conference on Software Maintenance}",
	doi           = "10.1109/ICSM.2003.1235421",
	isbn          = "0-7695-1905-9",
	pages         = "190--198",
	publisher     = "{IEEE Computer Society}",
	title         = "{Critical Success Factors in Software Maintenance — A Case Study}",
	year          = 2003,
}