@inproceedings{ICSME-2017-HanS,
	author        = "Jianglei Han and Aixin Sun",
	booktitle     = "{Proceedings of the 33rd International Conference on Software Maintenance and Evolution}",
	doi           = "10.1109/ICSME.2017.18",
	isbn          = "978-1-5386-0992-7",
	pages         = "594--602",
	publisher     = "{IEEE Computer Society}",
	title         = "{Mean Average Distance to Resolver: An Evaluation Metric for Ticket Routing in Expert Network}",
	year          = 2017,
}