@inproceedings{KDD-2008-GodboleR,
	author        = "Shantanu Godbole and Shourya Roy",
	booktitle     = "{Proceedings of the 14th International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/1401890.1401999",
	isbn          = "978-1-60558-193-4",
	pages         = "911--919",
	publisher     = "{ACM}",
	title         = "{Text classification, business intelligence, and interactivity: automating C-Sat analysis for services industry}",
	year          = 2008,
}