@inproceedings{LSO-2004-Roth-Berghofer,
	author        = "Thomas Roth-Berghofer",
	booktitle     = "{Proceedings of the Sixth International Workshop on Advances in Learning Software Organizations}",
	doi           = "10.1007/978-3-540-25983-1_9",
	isbn          = "3-540-22192-1",
	pages         = "88--97",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Learning from HOMER, a Case-Based Help Desk Support System}",
	volume        = 3096,
	year          = 2004,
}