@inproceedings{OCSC-2009-IsaiasMP,
	author        = "Pedro T. Isaías and Paula Miranda and Sara Pífano",
	booktitle     = "{Proceedings of the Third International Conference on Online Communities and Social Computing}",
	doi           = "10.1007/978-3-642-02774-1_39",
	isbn          = "978-3-642-02773-4",
	pages         = "354--363",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{Critical Success Factors for Web 2.0 — A Reference Framework}",
	volume        = 5621,
	year          = 2009,
}