@inproceedings{SAC-2002-PollockC,
	author        = "Neil Pollock and James Cornford",
	booktitle     = "{Proceedings of the 17th Symposium on Applied Computing}",
	doi           = "10.1145/508791.508931",
	pages         = "721--725",
	publisher     = "{ACM}",
	title         = "{Fitting standard software to non-standard organisations}",
	year          = 2002,
}