Christine L. Borgman
The User’s Mental Model of an Information Retrieval System
SIGIR, 1985.
@inproceedings{SIGIR-1985-Borgman, author = "Christine L. Borgman", booktitle = "{Proceedings of the Eighth annual international ACM SIGIR conference on Research and development in information retrieval}", doi = "10.1145/253495.253533", isbn = "0-89791-159-8", pages = "268--273", publisher = "{ACM}", title = "{The User’s Mental Model of an Information Retrieval System}", year = 1985, }