@inproceedings{WICSA-2008-Klein,
	author        = "John Klein",
	booktitle     = "{Proceedings of the Seventh Working IEEE / IFIP Conference on Software Architecture}",
	doi           = "10.1109/WICSA.2008.37",
	isbn          = "978-0-7695-3092-5",
	pages         = "93--94",
	publisher     = "{IEEE Computer Society}",
	title         = "{Interplay of Architecture, Business Goals, and Current Technology in the Evolution of Call Center Systems}",
	year          = 2008,
}