@inproceedings{CAiSE-2005-BaidaGSAM,
	author        = "Ziv Baida and Jaap Gordijn and Hanne Sæle and Hans Akkermans and Andrei Z. Morch",
	booktitle     = "{Proceedings of the 17th International Conference on Advanced Information Systems Engineering}",
	doi           = "10.1007/11431855_28",
	isbn          = "3-540-26095-1",
	pages         = "400--414",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{An Ontological Approach for Eliciting and Understanding Needs in e-Services}",
	volume        = 3520,
	year          = 2005,
}