@inproceedings{CHI-2001-BhavnaniRJ,
	author        = "Suresh K. Bhavnani and Frederick Reif and Bonnie E. John",
	booktitle     = "{Proceedings of the 19th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/365024.365107",
	isbn          = "1-58113-327-8",
	pages         = "229--236",
	publisher     = "{ACM}",
	title         = "{Beyond command knowledge: identifying and teaching strategic knowledge for using complex computer applications}",
	year          = 2001,
}