Jeff Sauro, James R. Lewis
When designing usability questionnaires, does it hurt to be positive?
CHI, 2011.
@inproceedings{CHI-2011-SauroL,
author = "Jeff Sauro and James R. Lewis",
booktitle = "{Proceedings of the 29th ACM SIGCHI Conference on Human Factors in Computing Systems}",
doi = "10.1145/1978942.1979266",
isbn = "978-1-4503-0228-9",
pages = "2215--2224",
publisher = "{ACM}",
title = "{When designing usability questionnaires, does it hurt to be positive?}",
year = 2011,
}











