Machinery in the new factories: interaction and technology in a bank’s telephone call centre
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John Bowers, David B. Martin
Machinery in the new factories: interaction and technology in a bank’s telephone call centre
CSCW, 2000.

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@inproceedings{CSCW-2000-BowersM,
	author        = "John Bowers and David B. Martin",
	booktitle     = "{Proceedings of the Eighth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/358916.358952",
	isbn          = "1-58113-222-0",
	pages         = "49--58",
	publisher     = "{ACM}",
	title         = "{Machinery in the new factories: interaction and technology in a bank’s telephone call centre}",
	year          = 2000,
}

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Bibliography of Software Language Engineering in Generated Hypertext (BibSLEIGH) is created and maintained by Dr. Vadim Zaytsev.
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