@inproceedings{ICEIS-v3-2014-BarrosFSA,
	author        = "Vitor Almeida Barros and Marcelo Fantinato and Guilherme M. B. Salles and João Porto de Albuquerque",
	booktitle     = "{Proceedings of the 16th International Conference on Enterprise Information Systems, Volume 3}",
	doi           = "10.5220/0004887202140225",
	isbn          = "978-989-758-029-1",
	pages         = "214--225",
	publisher     = "{SciTePress}",
	title         = "{Deriving Service Level Agreements from Business Level Agreements — An Approach Towards Strategic Alignment in Organizations}",
	year          = 2014,
}