@inproceedings{ITiCSE-2003-SheardMR,
	author        = "Judy Sheard and Jan Miller and Sita Ramakrishnan",
	booktitle     = "{Proceedings of the Eighth Conference on Innovation and Technology in Computer Science Education}",
	doi           = "10.1145/961511.961556",
	isbn          = "1-58113-672-2",
	pages         = "158--162",
	publisher     = "{ACM}",
	title         = "{Web-based discussion forums: the staff perspective}",
	year          = 2003,
}