@inproceedings{JCDL-2014-YouDMD,
	acmid         = "2740876",
	author        = "Sukjin You and Joel DesArmo and Xiangming Mu and Alexandra Dimitroff",
	booktitle     = "{Proceedings of the 14th Joint Conference on Digital Libraries}",
	doi           = "10.1109/JCDL.2014.6970233",
	isbn          = "978-1-4799-5569-5",
	pages         = "477--478",
	publisher     = "{IEEE}",
	title         = "{Balancing factors affecting Virtual Reference Services: Identified from academic Librarians’ perspective}",
	year          = 2014,
}