COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks
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Piero Molino, Huaixiu Zheng, Yi-Chia Wang
COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks
KDD, 2018.

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@inproceedings{KDD-2018-MolinoZW,
	author        = "Piero Molino and Huaixiu Zheng and Yi-Chia Wang",
	booktitle     = "{Proceedings of the 24th International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/3219819.3219851",
	pages         = "586--595",
	publisher     = "{ACM}",
	title         = "{COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks}",
	year          = 2018,
}

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