@inproceedings{KDD-2018-MolinoZW,
	author        = "Piero Molino and Huaixiu Zheng and Yi-Chia Wang",
	booktitle     = "{Proceedings of the 24th International Conference on Knowledge Discovery and Data Mining}",
	doi           = "10.1145/3219819.3219851",
	pages         = "586--595",
	publisher     = "{ACM}",
	title         = "{COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks}",
	year          = 2018,
}