@inproceedings{KMIS-2011-FalcaoNGPA,
	author        = "Susana Falcão and Francisco Nunes and Sofia Cheis Gil and Silvia Peres and Sandra Nunes Alves",
	booktitle     = "{Proceedings of the Third International Conference on Knowledge Management and Information Sharing}",
	isbn          = "978-989-8425-81-2",
	pages         = "326--330",
	publisher     = "{SciTePress}",
	title         = "{Lean Six Sigma Applied to Quality and Productivity Improvement in the Management Cycle — Planning and Control — of an Education, Training and Social Integration Institution}",
	year          = 2011,
}