@inproceedings{SEKE-1996-Gentleman,
	author        = "W. Morven Gentleman",
	booktitle     = "{Proceedings of the Eighth International Conference on Software Engineering and Knowledge Engineering}",
	isbn          = "0-9641699-3-2",
	pages         = "426--433",
	publisher     = "{Knowledge Systems Institute}",
	title         = "{Challenges in Deploying Software: Rollout, Field Support, Upgrades}",
	year          = 1996,
}