@inproceedings{SEKE-2015-TrinkenreichSCS,
	author        = "Bianca Trinkenreich and Gleison Santos and Valdemar T. F. Confort and Flávia Maria Santoro",
	booktitle     = "{Proceedings of the 27th International Conference on Software Engineering and Knowledge Engineering}",
	doi           = "10.18293/SEKE2015-110",
	isbn          = "1-891706-35-7",
	pages         = "522--527",
	publisher     = "{KSI Research Inc. and Knowledge Systems Institute Graduate School}",
	title         = "{Toward using Business Process Intelligence to Support Incident Management Metrics Selection and Service Improvement}",
	year          = 2015,
}