1 × Brazil
1 × China
1 × Switzerland
S.Graupner H.R.M.Nezhad D.Mirylenka Y.Kang A.B.Zaslavsky S.Krishnaswamy S.Singhal S.Spence
process (2) convers (2) manag (2) enterpris (1) knowledg (1) approach (1) support (1) similar (1) resolut (1) practic (1)
Person: Claudio Bartolini
Wrote 3 papers:
- EDOC-2012-GraupnerBNM #enterprise #social #social media
- When Social Media Meet the Enterprise (SG, CB, HRMN, DM), pp. 201–210.
- EDOC-2010-NezhadBGSS #approach #process
- IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes (HRMN, CB, SG, SS, SS), pp. 247–256.
- SAC-2010-KangZKB #process #similarity
- A knowledge-rich similarity measure for improving IT incident resolution process (YBK, ABZ, SK, CB), pp. 1781–1788.