@inproceedings{CASE-2009-SenGupta,
	author        = "Siddhartha SenGupta",
	booktitle     = "{Proceedings of the Fifth International Conference on Automation Science and Engineering}",
	doi           = "10.1109/COASE.2009.5234099",
	isbn          = "978-1-4244-4578-3",
	pages         = "59--64",
	publisher     = "{IEEE}",
	title         = "{Extended abstract — bringing science to the art of workforce management in service industries}",
	year          = 2009,
}