@inproceedings{CASE-2011-HajiD,
	author        = "Maryam Haji and Houshang Darabi",
	booktitle     = "{Proceedings of the Seventh International Conference on Automation Science and Engineering}",
	doi           = "10.1109/CASE.2011.6042448",
	isbn          = "978-1-4577-1730-7",
	pages         = "525--530",
	publisher     = "{IEEE}",
	title         = "{A simulation case study: Reducing outpatient waiting time of otolaryngology care services using VBA}",
	year          = 2011,
}