@inproceedings{CAiSE-2003-SpiekermannDGR,
	author        = "Sarah Spiekermann and Ian Dickinson and Oliver Günther and Dave Reynolds",
	booktitle     = "{Proceedings of the 15th International Conference on Advanced Information Systems Engineering}",
	doi           = "10.1007/3-540-45017-3_46",
	isbn          = "3-540-40442-2",
	pages         = "696--710",
	publisher     = "{Springer International Publishing}",
	series        = "{Lecture Notes in Computer Science}",
	title         = "{User Agents in E-commerce Environments: Industry vs. Consumer Perspectives on Data Exchange}",
	volume        = 2681,
	year          = 2003,
}