@inproceedings{CHI-2000-JensenFDK,
	author        = "Carlos Jensen and Shelly Farnham and Steven M. Drucker and Peter Kollock",
	booktitle     = "{Proceedings of the 18th ACM SIGCHI Conference on Human Factors in Computing Systems}",
	doi           = "10.1145/332040.332478",
	isbn          = "1-58113-216-6",
	pages         = "470--477",
	publisher     = "{ACM}",
	title         = "{The effect of communication modality on cooperation in online environments}",
	year          = 2000,
}