@inproceedings{CHI-2002-VredenburgMSC,
	author        = "Karel Vredenburg and Ji-Ye Mao and Paul W. Smith and Tom Carey",
	booktitle     = "{Proceedings of the 20th ACM SIGCHI Conference on Human Factors in Computing Systems: Changing our World, Changing ourselves}",
	doi           = "10.1145/503376.503460",
	isbn          = "1-58113-453-3",
	pages         = "471--478",
	publisher     = "{ACM}",
	title         = "{A survey of user-centered design practice}",
	year          = 2002,
}