@inproceedings{CIKM-2009-ParkG,
	author        = "Youngja Park and Stephen C. Gates",
	booktitle     = "{Proceedings of the 18th ACM International Conference on Information and Knowledge Management}",
	doi           = "10.1145/1645953.1646128",
	isbn          = "978-1-60558-512-3",
	pages         = "1387--1396",
	publisher     = "{ACM}",
	title         = "{Towards real-time measurement of customer satisfaction using automatically generated call transcripts}",
	year          = 2009,
}