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Travelled to:
1 × China
1 × Germany
2 × USA
Collaborated with:
Y.Park W.Teiken K.F.Cheng C.C.Aggarwal P.S.Yu R.J.Byrd M.S.Neff K.Visweswariah
Talks about:
taxonomi (2) build (2) call (2) transcript (1) satisfact (1) telephon (1) supervis (1) perform (1) generat (1) contact (1)

Person: Stephen C. Gates

DBLP DBLP: Gates:Stephen_C=

Contributed to:

CIKM 20092009
CIKM 20082008
CIKM 20052005
KDD 19991999

Wrote 4 papers:

CIKM-2009-ParkG #automation #metric #realtime #towards #using
Towards real-time measurement of customer satisfaction using automatically generated call transcripts (YP, SCG), pp. 1387–1396.
CIKM-2008-ByrdNTPCGV #automation
Semi-automated logging of contact center telephone calls (RJB, MSN, WT, YP, KSFC, SCG, KV), pp. 133–142.
CIKM-2005-GatesTC #taxonomy
Taxonomies by the numbers: building high-performance taxonomies (SCG, WT, KSFC), pp. 568–577.
KDD-1999-AggarwalGY #categorisation #clustering #on the
On the Merits of Building Categorization Systems by Supervised Clustering (CCA, SCG, PSY), pp. 352–356.
Bibliography of Software Language Engineering in Generated Hypertext (BibSLEIGH) is created and maintained by Dr. Vadim Zaytsev.
Hosted as a part of SLEBOK on GitHub.