BibSLEIGH
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XHTML 1.0 W3C Rec
CSS 2.1 W3C CanRec
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Travelled to:
1 × Canada
1 × China
1 × Japan
1 × Portugal
1 × USA
Collaborated with:
∅ S.C.Gates M.Li R.Ma H.Y.Huang R.J.Byrd M.S.Neff W.Teiken K.F.Cheng K.Visweswariah
Talks about:
call (4) contact (2) automat (2) center (2) use (2) transcript (1) satisfact (1) increment (1) telephon (1) subspac (1)

Person: Youngja Park

DBLP DBLP: Park:Youngja

Contributed to:

ICPR 20122012
CIKM 20092009
CIKM 20082008
CIKM 20072007
KR 20042004

Wrote 5 papers:

ICPR-2012-LiPMH #classification #email #incremental #learning #using
Business email classification using incremental subspace learning (ML, YP, RM, HYH), pp. 625–628.
CIKM-2009-ParkG #automation #metric #realtime #towards #using
Towards real-time measurement of customer satisfaction using automatically generated call transcripts (YP, SCG), pp. 1387–1396.
CIKM-2008-ByrdNTPCGV #automation
Semi-automated logging of contact center telephone calls (RJB, MSN, WT, YP, KSFC, SCG, KV), pp. 133–142.
CIKM-2007-Park #automation #segmentation
Automatic call section segmentation for contact-center calls (YP), pp. 117–126.
KR-2004-Park #concept #named #ontology
GlossOnt: A Concept-focused Ontology Building Tool (YP), pp. 498–506.
Bibliography of Software Language Engineering in Generated Hypertext (BibSLEIGH) is created and maintained by Dr. Vadim Zaytsev.
Hosted as a part of SLEBOK on GitHub.