@inproceedings{CSCW-1994-EvelandBBM,
	author        = "J. D. Eveland and Anita L. Blanchard and William Brown and Jennifer Mattocks",
	booktitle     = "{Proceedings of the Fifth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/192844.193025",
	isbn          = "0-89791-689-1",
	pages         = "265--274",
	publisher     = "{ACM}",
	title         = "{The Role of “Help Networks” in Facilitating Use of CSCW Tools}",
	year          = 1994,
}