@inproceedings{CSCW-2000-NardiWB,
	author        = "Bonnie A. Nardi and Steve Whittaker and Erin Bradner",
	booktitle     = "{Proceedings of the Eighth ACM Conference on Computer Supported Cooperative Work}",
	doi           = "10.1145/358916.358975",
	isbn          = "1-58113-222-0",
	pages         = "79--88",
	publisher     = "{ACM}",
	title         = "{Interaction and outeraction: instant messaging in action}",
	year          = 2000,
}